About this agreement
This Service Agreement is between:
Mighty Health Pty Ltd ("the Provider")
and
The Client ("the Client"), or their authorised representative.
This Agreement sets out the services Mighty Health will provide, the fees payable, and the rights and responsibilities of both parties.
The purpose of this Agreement is to ensure that services are delivered in a manner that:
supports the Client's independence, choice and wellbeing;
respects the Client's dignity, privacy and cultural identity;
complies with the Aged Care Quality Standards;
complies with the Charter of Aged Care Rights;
promotes safe, effective and person-centred care.
Before signing this Agreement:
Mighty Health has explained the services available.
The Client has had the opportunity to ask questions.
The Client has been informed of their rights.
The Client understands that participation in services is voluntary and may be ended in accordance with this Agreement.
The Client is encouraged to discuss this Agreement with family members, carers, advocates, or legal representatives before signing.
Once signed, a copy of this Agreement will be provided to the Client and an original retained by Mighty Health.
Term of Agreement
Schedule of Services
Mighty Health agrees to provide the services outlined in the attached Schedule of Services.
Services may include:
Physiotherapy
Exercise Physiology
Occupational Therapy
Allied Health Assistants
Falls Prevention Programs
Mobility Assessments
Home Safety Assessments
Strength and Balance Programs
Pain Management Programs
Assistive Technology Advice
Wellness and Reablement Programs
Other agreed services
The Schedule of Services forms part of this Agreement.
Consumer Directed Care Principles
Mighty Health recognises the Client's right to direct their care and make decisions regarding the services they receive.
Where possible, the Client will:
choose the services they wish to receive;
determine how services are delivered;
participate in care planning;
be consulted regarding changes to services;
receive information necessary to make informed decisions.
Fees and Charges
The Client agrees to pay fees applicable to the services being provided.
Fees may include:
A current Schedule of Fees will be provided upon commencement and whenever fees change.
Mighty Health will provide invoices and statements detailing services delivered.
Any fee changes will be communicated in writing at least 14 days before taking effect unless required by law.
Travel Charges
Where a clinician or support worker is required to travel to provide services:
travel time may be charged;
kilometre charges may apply;
travel fees will be disclosed before service commencement.
Any travel charges will be outlined in the Schedule of Services.
Responsibilities of Mighty Health
Mighty Health will:
Treat the Client with dignity, courtesy and respect.
Deliver services safely and professionally.
Support the Client's right to independence and choice.
Involve the Client in decisions affecting their care.
Respect cultural, linguistic and religious preferences.
Maintain appropriate qualifications, registrations and insurances.
Protect privacy and confidentiality.
Keep accurate and secure records.
Deliver services in accordance with the Aged Care Quality Standards.
Provide staff who are screened and appropriately trained.
Respond promptly to complaints and feedback.
Review services regularly to ensure they continue to meet the Client's needs.
Provide clear information regarding fees and charges.
Give reasonable notice of service changes.
Maintain emergency and business continuity procedures.
Promote a safe environment free from abuse, neglect, discrimination and exploitation.
Client Rights
The Client has the right to:
Be treated with dignity and respect.
Be safe and receive high-quality care.
Be informed about services and fees.
Make decisions about their own care.
Be involved in planning services.
Have their privacy respected.
Have information kept confidential.
Use an advocate or representative.
Complain without fear of reprisal.
Access information held about them.
Be treated without discrimination.
Decline services.
End services in accordance with this Agreement.
A copy of the Charter of Aged Care Rights is available upon request.
Client Responsibilities
The Client agrees to:
Treat staff respectfully.
Provide accurate information relevant to service delivery.
Inform Mighty Health of any changes to health, circumstances or contact details.
Provide a safe environment for staff.
Participate in care planning where possible.
Notify Mighty Health if unable to attend scheduled services.
Pay agreed fees within the required timeframe.
Respect the rights and safety of staff.
Inform Mighty Health if another provider becomes involved in their care.
Service Reviews
Services will be reviewed regularly and at least every 12 months or sooner if:
Cancellation Policy
Clients must provide at least 24 hours' notice if they wish to cancel a scheduled appointment.
Where less than 24 hours' notice is provided, Mighty Health may charge:
Fees may be waived in exceptional circumstances, including:
Repeated cancellations may result in a review of service arrangements.
Temporary Suspension of Services
Services may be temporarily suspended where:
service delivery becomes unsafe;
the Client is hospitalised;
the Client is temporarily unable to participate;
health or behavioural concerns create a risk to staff or others.
Where possible, Mighty Health will work collaboratively with the Client to restore services safely.
Emergency and Disaster Planning
Mighty Health maintains emergency and business continuity procedures to support service delivery during events such as:
During emergencies, service delivery may be modified, delayed or temporarily suspended where necessary to maintain safety.
Privacy and Confidentiality
Mighty Health collects, stores and uses personal information for the purpose of providing services.
Information may be shared with:
where required for the delivery of services or by law.
The Client may request access to their personal information at any time.
All records will be managed in accordance with applicable privacy legislation.
Incident Management and Reportable Incidents
Mighty Health maintains systems for managing incidents and safeguarding clients.
Where required by law, reportable incidents may be disclosed to:
The Client or their representative will be informed where appropriate.
Feedback and Complaints
Mighty Health welcomes feedback and complaints as opportunities to improve services.
Complaints can be made by:
Mighty Health Phone: 02 9190 7550 Email: admin@mightyhealth.com.au
A complaint will not affect ongoing access to services.
Where a complaint cannot be resolved internally, the Client may contact:
Aged Care Quality and Safety Commission
Phone: 1800 951 822
Website: www.agedcarequality.gov.au
Ending this Agreement
Either party may end this Agreement by providing 14 days' written notice.
Mighty Health may terminate this Agreement immediately where:
staff safety is at risk;
serious misconduct occurs;
fees remain outstanding after reasonable attempts to resolve the issue;
continued service delivery is not reasonably possible.
Before ending services, Mighty Health will, where reasonably practicable:
discuss concerns with the Client;
attempt to resolve issues;
assist with transition to another provider if requested.
Any outstanding fees remain payable upon termination.
Agreement
The Client confirms they:
understand this Agreement;
have received sufficient information regarding services;
understand fees and charges;
understand their rights and responsibilities;
agree to receive services from Mighty Health.
